A video of McDonald’s employees fighting back against disruptive customers at one of its stores has gone viral.
McDonald’s says it’s “not in accordance” with its policies for employees to retaliate, but says there is more to the story.
An employee at the franchise’s Wynyard store in Sydney’s Central Business District was caught on camera throwing a drink at an aggravated customer who then begins launching food back at workers in the early hours last Thursday morning.
“What is not shown in the video is the customer earlier entering the restaurant and going behind the counter to disrupt the kitchen and threaten crew,” McDonald’s Australia said in a statement.
“The behavior of our employees in this video is not in accordance with our policies and we are looking into this with the restaurant.
“Anti-social behavior is not tolerated in our restaurants and we expect our people to be treated with respect at all times.
“We will always do our best for our customers, but we won’t accept abuse, intimidation, threats or violence towards our employees.”
New South Wales, Australia Police confirmed that they attended the Wynyard station store after they were told a 23-year-old man had been assaulted.
Police arrested a 17-year-old boy and a 15-year-old boy on George Street a short time later.
“Both teenagers were taken to Day Street Police Station where they were dealt with (under) the Young Offenders Act,” police said.
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